Recent Posts

Odour Removal

1/3/2022 (Permalink)

Our Odour Removal Process

Odour removal after a fire or flood

If you’ve suffered a loss from fire, flood or other property damage, the last thing you need is a lingering odour to remind you of the traumatic situation once the cleanup is underway. Odour removal is one of the most critical parts of an emergency restoration project. In fact, removing the smell of smoke after a fire can be more challenging. This is because in these circumstances, general cleaning simply isn’t enough to remove odours such as smoke from wall cavities.

Identifying the best approach

Our process starts with an assessment of the situation to identify what approach should be taken to eliminate the specific odour in your property. Depending on the type and extent of odour, we may suggest thermal or dry fogging to disinfect and deodorise surfaces.

As well as affected surfaces and wall cavities, we will also treat fabrics which are renowned for holding on to lingering odours, in order to guarantee complete odour removal.

Odour Removal Service Breakdown

Wet Fogging

Wet fogging is carried out with the use of a cold fogger. This sprays very fine particles of solution onto the affected surface in a controlled manner, in order to disinfect and deodorise. This can be used on all surfaces and furnishings subject to pre-testing.

Thermal Fogging

Thermal fogging is similar to wet fogging, but in this instance, the product is dry. This means you are left with far less residue on the affected areas. In the instance of a fire, thermal fogging is used to simulate the smoke pattern. This means that the product used will travel in the same pattern as the smoke did throughout the building, and whilst doing so it will deodorise all the surfaces.


Sealing is also used to contain odour problems once we fog affected surfaces. This specialist sealant adds a layer of protection and seals the odour behind. This is only used in areas which are not accessible, or it is not practical to clean or replace them, such as voids and loft space.

Ozone treatments

Ozone is a great product for removing trapped odours which are still lingering even after redecoration. Ozone removes the odour by breaking down the molecules, bacteria and spores that cause unpleasant smells. Ozone (O3) is a highly reactive molecule which quickly reacts with particles in the air and on surfaces, in order to create non-offensive molecules – thereby eliminating the odour.

How to Prepare for Storm

10/4/2021 (Permalink)

Storm damage, "Like it never even happened." How to Prepare for Storm

A storm is a period of violent weather defined as: 

  • Wind speeds with gusts of at least 48 knots (55mph)* or; 
  • Torrential rainfall at a rate of at least 25mm per hour or; 
  • Snow to a depth of at least one foot (30 cm) in 24 hours or; 
  • Hail of such intensity that it causes damage to hard surfaces or breaks glass 

How to prevent it? 

You can take a number of precautions to prepare for bad weather, such as storms or floods: 

  • A substantial amount of damage occurs because buildings are poorly maintained. On a practical level much can be done to reduce damage by ensuring your property is well maintained and any issues such as loose roof tiles are fixed.   
  • Make sure you have emergency contact numbers for your insurer, local authority and utility companies to hand in a safe waterproof place. 
  • Listen out for bad weather warnings on local radio and TV. 
  • Make sure any unsecured items, like ladders in gardens, that can cause damage in high winds are secured. 
  • If you have a car, try and move it away from where flooding is expected. 
  • If you are in a flood risk area try to move valuable or essential items upstairs or to a high place. 
  • Keep a mobile phone with you. 
  • Check if it is safe to use electricity, gas and water supplies. 

What to do if it happens? 

If you have suffered storm damage to your property or contents you should: 

  • Do not do anything that will put you or your household at risk. 
  • Only return to your home or business after a storm when it is safe to do so. 
  • Contact your property insurer as soon as possible. Most will have 24-hour emergency  help lines, which can give advice on next steps and arrange repairs as quickly as possible. 
  • If necessary, arrange temporary emergency repairs to stop any damage getting worse. Tell your insurer and keep any receipts, as this will form part of your claim. 
  • Do not be in a rush to throw away damaged items, unless they are a danger to health, as these may be able to be repaired or restored. Your insurer will advise. 
  • It can take weeks, sometimes months for a property to fully dry out so do not be in a rush to redecorate. Your insurer can give you advice. 

 . SERVPRO of Mountain View, Los Altos has the experience in Windstorm fire and water/freeze storm events. We have the knowledge and expertise, as well as, the state of the art equipment to handle any storm event that may come our way in the near future. If you experience a storm event due to wildfires, heavy rains or gusty winds, call SERVPRO of Mountain View, Los Altos for assistance in any size disaster - (650)770-2992! 

Storm Damage Restoration Process

10/4/2021 (Permalink)

Storm Restoration Services storm damage repair or water damage cleanup, 

Storm Damage Restoration Process

Violent weather such as storm damage can wreak havoc on buildings as well as vegetation. Wind damage can be a hazard to the structure of a building, by loosening the shingles or tiles on the roof. This can cause moisture such as rain and snow to infiltrate into the protective surface of the roof, which will result in the wood swelling and later on disintegration and becoming moldy. This outcome will lead to a sagging ceiling and further problems. Elements such as wind, rain, hail, and lightning can result in turning people’s lives upside down, this is why having a storm damage restoration service to help this type of emergency is a good option.

Here are some of the activities you can expect from the storm restoration service professionals of SERVPRO Of Mountain View.

  • Whether it is a business or residence, the SERVPRO Of Mountain View will come to your property and their trained experts will do a thorough examination of the interior and exterior of your building. This will help them discover the level of the damage. In many cases, the restoration company will discuss the renovation plans with you and your insurance adjuster.
  • When everything is agreed upon, the work begins. Depending on what type of damage is present, this will determine the type of equipment the professional will use. In the case of flooding, they will use specialized pumps and vacuums to remove water from the affected areas.
  • Generators will be brought in to operate their dehumidifiers and air movers so mold and mildew do not have a change to make matters worse. Using customized cleaners, the specialist will then disinfect hard surfaces and shampoo salvageable carpets as well as apply deodorant to combat any odors.

If contacted in time, SERVPRO Of Mountain View company will be able to rescue your building from greater structural issues.

As you can see, when you suffer from natural disasters, the storm damage restoration process is something the experts can handle.  

If you've recently suffered from storm damage and are looking for storm damage repair or water damage restoration ,
SERVPRO of Mountain View, Los Altos has the experience in Wind, fire and water/freeze storm events. We have the knowledge and expertise, as well as, the state of the art equipment to handle any storm event that may come our way in the near future. If you experience a storm event due to wildfires, heavy rains or gusty winds, call SERVPRO of Mountain View, Los Altos for assistance in any size disaster - (650)770-2992! 

Severe Weather

7/21/2021 (Permalink)

Picture showing a body of water, buildings and mountains explaining the effects of global warming Global Warming Consequences

Our climate is changing rapidly due to global warming and the chances of severe weather drastically increasing. This change will lead to higher temperatures and more heat waves causing more droughts and wildfires. The raising temperatures also cause faster evaporation which results in stronger storms. Because SERVPRO is nationwide, many of us have seen and been a part of the storm event in the past few years. SERVPRO of Mountain View, Los Altos has the experience in fire and water/freeze storm events. We have the knowledge and expertise, as well as, the state of the art equipment to handle any storm event that may come our way in the near future. If you experience a storm event due to wildfires, heavy rains or gusty winds, call SERVPRO of Mountain View, Los Altos for assistance in any size disaster - (650)770-2992! 

Fire season is here - be informed

7/13/2021 (Permalink)

Wildfire behind a house California wildfires 2021

The fire season is back and could be in your backyard before you are ready. Informing yourself of how close the fire danger is and preparing for it could save your life and your home.

Here are some sites to keep yourself informed and your family safe:

California wildfire map


Air quality information

EPA & partners

Wildfire preparedness & safety information


Wildfire safety tips & information


Wildfire response resources


However, if wildfires do get to your backyard and affect your home or business, don't hesitate to call SERVPRO of Mountain View, Los Altos for fire, smoke and soot restoration service! Call us at (650) 770-2992.

When Storms or Floods hit Mountain View/Los Altos/Los Altos Hills, SERVPRO is ready!

7/13/2021 (Permalink)

SERVPRO of Mountain View, Los Altos specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Mountain View, Los Altos, Los Altos Hills, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today (650) 770-2992

Are YOU ready for a big earthquake?

7/13/2021 (Permalink)

House collapsed after an earthquake Don't forget to get Earthquake Insurance!

In the past few months, numerous earthquakes occurred in San Francisco and other parts of California state. 

Although we may not exactly know when the next big earthquake will hit the Bay Area, but we know that it will happen. Unfortunately, it is most likely that the earthquake will take us by surprise.

What you can do is to make sure your house is safe and your emergency kit is ready.

Making your house earthquake safe:

  • Fit gas appliances with flexible connections and/or a breakaway gas shut-off device, or install a main gas shut-off device.
  • Secure water heater(s) to walls.
  • Anchor bookcases and filing cabinets to walls.
  • Install latches on drawers and cabinet doors to keep contents from spilling out.
  • Install ledge barriers on shelves, place heavy items on lower shelves, and secure large, heavy items and breakables directly to shelves.
  • Attach computers and small appliances to desks, tables or countertops.
  • Secure ceiling lights, suspended ceilings and other hanging items such as chandeliers and plants to the permanent structure of your house.
  • Apply safety film to windows and glass doors.
  • Anchor large appliances to walls using safety cables or straps. Lock the rollers of any large appliances or pieces of furniture.

More information could be found here.

A basic emergency supply kit could include the following recommended items:

  • Water (one gallon per person per day for several days, for drinking and sanitation)
  • Food (at least a three-day supply of non-perishable food)
  • Battery-powered or hand crank radio and a NOAA Weather Radio with tone alert
  • Flashlight
  • First aid kit
  • Extra batteries
  • Whistle (to signal for help)
  • Dust mask (to help filter contaminated air)
  • Plastic sheeting and duct tape (to shelter in place)
  • Moist towelettes, garbage bags and plastic ties (for personal sanitation)
  • Wrench or pliers (to turn off utilities)
  • Manual can opener (for food)
  • Local maps
  • Cell phone with chargers and a backup battery

More information could be found here.


5/12/2021 (Permalink)

What can I catch from raw sewage

The main danger raw sewage presents is from Pathogens, which are biological agents that spread disease result in in serious illnesses, the three most common pathogens found in sewage are bacteria, parasites, and viruses.

Pathogens can cause a wide variety of acute illnesses these include sickness, diarrhoea and infections. Although aggressive and unpleasant with treatment should pass after periods of time lasting several days or weeks usually without lasting effects, however in certain circumstances pathogens can cause serious long-term illnesses or even death.

Diseases that can be caught from raw sewage include:

  • Cryptosporidium and Giardia
  • Gram Negative Bacteria
  • Hepatitis A
  • Leptospirosis
  • Tetanus
    Whether you are experiencing sewage related problems in your home or office, SERVPRO Of Mountain View/Los Altos/Los Altos Hills  is IICRC Certified Biohazard cleaning and  here to help you.


5/12/2021 (Permalink)

- Clean Up After Death

What are the potential diseases from exposure to bodily fluids?

Extreme caution must be taken when dealing with bodily fluids due to the risk of infection and exposure to diseases.

Direct exposure to body fluid spills do not result in infection. In general, the risk of human infection from spills is very low. However, risk of contracting a disease from direct contact to blood, urine, vomit and feces is based on many factors, including but not limited to the following:

  • The infectious agent involved
  • Duration and type of exposure
  • The amount of body fluids/feces involved in the exposure
  • The amount of infectious agent in the body fluids/feces at the time of exposure

The 3 main diseases that can be transmitted by exposure to body fluids are:

AIDS, Hepatitis B & HIV

SERVPRO Of Mountain View/Los Altos/Los Altos Hills is IICRC Certified Biohazard cleaning and  here to help you.

Cleaning and Hoarding

5/12/2021 (Permalink)

Hoarding Cleaning Hoarding Cleaning

Cleaning and Hoarding.

Hoarding is a complex problem often occurring over many years, the person usually has levels of difficulty that may have no identifiable cause, it may occur from mental illness or personality issues leaving the hoarder unable to stop. Their illness propels them to hoard everything from personal items to personal waste creating dangerous and unhealthy living environments; our specialist teams are trained to work respectfully when clearing and cleaning a property and sensitive attention is given to the difficulties faced by everyone involved in the operation.

SERVPRO Of Mountain View/Los Altos/Los Altos Hills will ensure the property is returned in a safe and hygienic state, items for removal will be agreed and confirmed, pre-photographs are taken of all the areas particularly when dealing with a deceased hoarder. We are experts in managing hoarding cleaning using specialist products to sanitize  and clean the affected surfaces removing the potential for contamination. On completion we will furbish post photographic evidence with certification if required for insurance.

SERVPRO Of Mountain View/Los Altos/Los Altos Hills is IICRC Certified Biohazard cleaning and  here to help you.