What our Customers say...
Eric and his team (Alex and Jay) were awesome! We had a water leak in our kitchen and needed someone to help with the mitigation. SERVPRO was recommended by our insurance and we immediately scheduled an appointment with them to get the remediation started. They were professional and on time everyday they had to come in. They also communicated every step of the way and kept us informed of the progress. Definitely recommend them!
Anna and her team are great! I called Anna after a bad contractor experience and requested for a professional team to help with our post remodel cleaning. The team that came was super professional. did a through job and were respectful of our space. When we found a few spots that needed fixing, the team came back again and addressed the issue right away. Great service for all post construction cleaning. Anna is responsive and provided a great customer service experience. I highly recommend them.
We had black mold issue and Jay and Eric were great at getting the job done quickly! So thankful for their great work . Highly recommended
I had a fire accident at my apt and I was panic, no idea what to do for the next. Besides the high-quality work SERVPRO team has provided to my family, I really appreciate the 'Support and Care' attitude the whole team shows. They advise me the details of the next steps to calm me down, helped me get out of panic situation and get back to normal life quickly. They are the trusted-advisor I count on, to deal with different parties, in addition to finishing their own scope of work, you can count on them!!!
I was totally impressed with SERVPRO, primarily because of Anna. As the lead she was tremendously professional, task oriented and punctual. Her ability to keep me informed, even when out of state for a week, was most helpful. I recommend SERVPRO and Anna to anyone with a need.
We had water damage in our crawl space that we discovered . It needed to be taken care of before the pipes could be repaired. SERVPRO sent their tech who managed to get into a very tight area under our house . He showed us before and after pictures of the area when he was done. They started extracting the water and did a really great Job and left us happy and in a big ease. so far very punctual, knowledgeable and professional.
A friend and her large-breed puppy were visiting, and the dog (who had been outside) became startled by something and ran to be with us indoors. Instead of using the dog door, the puppy ran through my untempered glass patio window. It was, in all respects, a horrible experience. Puppy went to the vet hospital (she suffered minimal injury and has fully recovered), and I stayed behind to clean up glass. I had NO idea who could help me, and I really, really needed help. I phoned my local police department to find out what kind of a service provider I needed, and was told to look for a 'board-up' service. Late on a Sunday night, on a holiday weekend, there were few options available. But (here's the good news!) Ronny Mamarian, General Manager at Mountain View SERVPRO returned my call. He arrived with a helper at 11:00PM, and worked until 1:00AM restoring the safety of my home. Ronny and Alex were professional and competent, but their kindness was the best part of a challenging evening.
We came home found big leak of water in our entire home after a long trip. I had no idea what to do and was in desperate need of help. Called SERVPRO of Mountain View ,Alex and his team were at my property in 30 minutes and worked directly with my insurance company to put my house together. I hope no one has to go through this but I now have a completely remodeled home thanks to Them. Thank you again Alex and the SERVPRO of mountain view team.
Highly recommend! I had a water leak that created mold and caused quite a bit of damage. SERVPRO of Mountain View has been a great company to work with and communicated well throughout. The Office manager did a wonderful job of staying on top of the insurance company. I don't know how she does that day in and out. Anna did a fantastic job as the project manager, their internal installers, went above and beyond to make sure everything was done right. Even after the job was finished, they called and checked how is everything going. Thank you for your Wonderful Job.
We hade a water loss at our home and hired SERVPRO of Mountain View to come out and dry out our home but more importantly Anna and her team at SERVPRO of Mountain View restorations did a fantastic job on packing out our home and took extreme care with all of our furniture and contents throughout. Once they finished and repaired, they put everything right back where it was as if nothing ever happened. I will certainly use this company and recommend for the future.
We unfortunately had water damage in our crawl space that a plumber discovered. It needed to be taken care of before the pipes could be repaired. SERVPRO sent their tech who managed to get into a very tight area under our kitchen. He showed us before and after pictures of the area when he was done. It was at the end of the day and told me he would be back the next morning to address the second area which was at the opposite end of the house. He arrived this morning and is working as I write this, so far very punctual, knowledgeable and professional.
My service today was performed by Anna. Anna was courteous, very professional and quite thorough in explaining the problem and the repair required. I very much appreciate the service provided and highly recommend Anna at SERVPRO of Mountain View! Thank you
I found this company when my house was damaged by recent water leak , these guys are amazing we had this very professional gentleman his name was Ronny if I am pronounce it correctly he took care of everything very quickly he was very professional and reliable we will use this company again just because of Ronny thanks a lot ??
I had a leak in a kitchen that flooded downstairs. Was able to get them in immediately and they did a great job of saving our hardwood floor and drying everything out with their strong equipment. They also talked directly to my insurance adjuster to help that process along. They were professional, quick, and clean. I hope I never need them again, but wouldn't hesitate to use them.
The service of this company is spectacular!! We had an emergency (it was raining in our living room... literally) from a washer that was broken on our second floor and they were so responsive, professional, clean and they did the job in a timely manner. I cannot say enough of this guys. SERVPRO of Mountain View was a life saver.
Anna and her team at SERVPRO of Mountain View were simply amazing. After we discovered a horrible slow water leak in our radiant heated oak floor, their team responded immediately and did a fantastic job remediating the damaged room!!!! It was a difficult clean up and remediation but they did a wonderful job every step of the way! We highly recommend this wonderful team!!!!
RECOMMENDED! SERVPRO of Mountain View is definitely the company to use for damage remediation. We had a water leak that damaged the second floor and first-floor ceiling. Within a few minutes of contacting insurance company, I received a phone call from SERVPRO and had appointment scheduled. SERVPRO stayed in constant communication with me, made sure that everything was coordinated, and completed the remediation part of repair as quickly as my schedule allowed with an excellent quality. Everything was done as described. One happy customer!
Highly professional, personalized service. Anna was easy to talk with, listened to me describe my problem (concern with water damage from leak in attic) and arrived to my house on time. She was kind, respectful of my home, very knowledgeable, and highly competent. She even spent time on the phone with me, after she left my home, to give me information on how to best proceed with repairing my drywall. I give my highest recommendation to SERVPRO of Mountain View/Los Altos.
I had an unfortunate water leak at my house and contacted SERVPRO of Mountain View/Los Altos/Los Altos Hills. Allen came out to our house and was very knowledgeable and helped us with our insurance claim. He brought in his crew and got things cleaned up and packaged up our belongings and put them all safely in storage. Everyone was great and they worked very hard to get us back in our home as soon as possible. He also recommended some very hard working contractors that came also and helped us during the construction period. We are grateful to him and we definitely recommend him. He even took time out of his day to take us to kitchen cabinet place to help expedite the process and got us a discount as well. Thank you Allen again, we couldn't have finished in time without you.
I had a small kitchen fire and Allen from SERVPRO of Mountain View/Los Altos/Los Altos Hills came to the rescue. He explained the cleaning process before starting the work and got my house back to normal in less than a week from start to finish. I would highly recommend SERVPRO of Mountain View/Los Altos/Los Altos Hills.
I'm very satisfied with Anna's work from SERVPRO of Mountain View/Los Altos. She's very patient and responsive. She gave me a very reasonable price, which beats other companies' quotes. She and her team cleaned my place every time they finished their work. I highly recommend SERVPRO of Mountain View/Los Altos!
It was really nice interacting with Ronny and his team. They really cared about me, not only for the job i.e the leak I had in garage but also overall things I should do to keep house well protected.
Would recommend anytime. Staff was professional, wore masks and also explained everything.