What our Customers say...

Testimonials

For months we'd been trying in vain to figure out the source of a nasty stink in our house. We suspected it was related to a sewer line replacement we'd done earlier in the year, but the plumber had come out a couple of times and said there was no issue. Thought it might be a rodent in the walls or maybe something wrong with the HVAC. We had the HVAC ducting fogged (cleaned), but no luck and no sign of rodents.

Finally SERVPRO was able to solve the problem. It was related to some leakage from the sewer line that had dampenedd the soil under our house (the crawl space. The leakage had been fixed and the ground had since dried, but the stink was still there. One visit from SERVPRO and a detergent applied to the ground and the problem is solved!

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

i had a water damage and mold needed to be fixed and cleaned , accured from the past raining time and was too bad .
They helped me with plumber and all needed that left me in ease not worrying about anything .
When the team arrived, they worked quickly to measure the damage area and gave me an itemized estimation on the same day. On the day they started the project, they were very careful at removing stuff. I heard them measuring the moisture of each piece of flooring before they took it out.
they are very professional,trustworthy and really into details and they have a very high communications skills.
the cost is transparent and they did not overdo things just to charge more. I highly recommend them.

 Professionalism, Responsiveness

Erik, Jay, and Alex were amazing at helping us during a very stressful time. They were very professional and respectful, and were able to accommodate our schedule on short notice. We are very grateful to SERVPRO Mountain View & Los Altos for helping us on such short notice and for being so responsive and professional!

 Professionalism, Punctuality, Quality, Responsiveness

Eric and his team (Alex and Jay) were awesome! We had a water leak in our kitchen and needed someone to help with the mitigation. SERVPRO was recommended by our insurance and we immediately scheduled an appointment with them to get the remediation started. They were professional and on time everyday they had to come in. They also communicated every step of the way and kept us informed of the progress. Definitely recommend them!

These guys are AMAZING. I had a major sewage leak in my house and needed it cleaned up as soon as humanly possible.  They showed up at my house right after I called to survey the damage and very soon after that a crew arrived ready to clean.  They cleaned the mess and then hauled away for disposal the items that were covered in sewage. Everyone I had contact with today were professional and in good spirits. If you have a mess to clean up these are your guys!

Professional/Great Job/ Would Recommend We had hazardous waste cleaned and removed from our property. SERVPRO sent a great team out to get the job complete. They removed and hauled all waste, removed a couple wood enclosures, and power washed the cement. They even sanitized/Covid19 cleaned our offices a few weeks later. Easy to work with, will work with them again.

professional/awesome job, definitely Recommend we had water leak , I called many companies to come over , they were too busy and giving me frame time between 24 and 72 hours to come over. I called SERVPRO of Mountain View and they Show up in less than 20 mins , Erik was nice to communicate with and explain to me everything and how it works and did the job as good as he promised . Nice Job , thank you for showing up earlier and finish the Job quick and good,

they take Extra-Miles! lots of great comments about their quality of work have been already written, in my case I really felt their great 'care and flexibility' attitude. Last week when I asked SERVPRO team help me moved back to my apt where I had fire accident 6m ago (they did excellent job moving me out and cleaned apt) they were busy on many projects, However, they took extra-miles, squeezed some times and moved me back with two batch jobs so that I can be back to my normal life as early as possible. they are a very reliable Partner!!! I cant forget this great team!

Professional ,Reliable I called SERVPRO of Mountain View to come and clean my garage ,post construction cleaning , they came and did a good job and they also sanitized it for me , I was really happy me and wife about their job . Thank you for you fabulous Job team.

Excellent Service I called SERVPRO due to a bathroom leak that had gone unattended for some time. The company was so responsive - same day to fix the leak and work on following days to remove cabinet and floor tiles. Needed to have a plumber and they had one to send and he was excellent. Work was done carefully and I was kept well informed of all steps as they were undertaken. Really terrific service and very easy to work with!  

I had a slow water leak at the fridge and by the time I discovered it, some of the laminate flooring had swelled and the water also got under the kitchen cabinet.

When the team arrived, they worked quickly to measure the damage area and gave me an itemized estimation on the same day. On the day they started the project, they were very careful at removing stuff. I heard them measuring the moisture of each piece of flooring before they took it out.

My final bill is actually cheaper than their estimate - they did not install a fan, and only ran the dehumidifier for two days, although they charged me for the air scrubber they used when they took out the flooring.

Overall, I think they are very professional, the cost is transparent and they did not overdo things just to charge more. I highly recommend them.

We had a water leak in our unit and called SERVPRO for them to come out to assess the damage. They were very quick to respond and was able to set an appt with an exact time while other companies gave a 2 hour window. I knew from that experience that this company valued their customers time!

Erik and Jay arrived on time, inspected the units, and gave us an honest assessment of the damage. They were courteous and professional, not to mention their quick response in providing a report of the inspection and estimate to fix it.

I recommend SERVPRO to anybody looking for a reputable water remediation company!

Positive: Professionalism, Responsiveness

We had hazardous waste cleaned and removed from our property. SERVPRO sent a great team out to get the job complete. They removed and hauled all waste, removed a couple wood enclosures, and power washed the cement. They sanitized/Covid19 cleaned our offices a few weeks later. Easy to work with, will work with them again. Thank you.

a month ago Called about a spot in the ceiling and they sent over a technician promptly to investigate and reassure us that there wasn't moisture damage. Very professional service.

I cannot thanks enough SERVPRO Of Mountain View/California and their Team , Highly commend this company for their professionalism and speed of service . They came on 04/09/2021 all the way to Texas to help us with all the Damages that occurred from the Texas Storm. The team were so nice and helpful, They were giving us water bottles as they knew the water pipes were broken . Thank you for helping Our Texas . They were so fast doing their Job and looking after us . I highly recommend SERVPRO of Mountain view /California for their best services and best customer service I had seen .

Cannot praise SERVPRO of Mountain View enough and their team, highly commend this company for their professionalism and speed of service. It's utterly refreshing to work with an organization that does exactly what they say. I thoroughly recommend this company to any prospective clients. We needed a certified CDC company to help us getting our employees back to office in a safe environment. Thanks to SERVPRO of Mountain View for coming sanitizing/COVID-19 cleaning our office regularly to make it always safe to us and to our fellow employees.

we had a crazy fire, then needed fire cleaning right away. So I made few calls and paid for inspections but taking ages(5 working days earliest!!) I called SERVPRO of mountain view as a third try. One phone call on Friday late afternoon and the lady turned up in 30 mins same day later, work started. You can never get anything better than that, right? Super lovely and hard working staffs, off course. under those insanely stressful days, they were such a relief... Thanks to them it made my first positive move from impossible situation... thanks trillions!!

As you can probably imagine, having to sort your house out after Fire damage is an anxious time. Anna and the team were so, so helpful, reassuring and professional. Once the insurance company gave us the okay, all the elements of the job were completed just as they said they would be. It was a massive relief to be dealing with people who know what they're talking about and do what they say they're going to do. I can't recommend them highly enough. Thanks to SERVPRO of mountain view's Team ,Great Job.

Anna and her team are excellent. After we discovered water leak in the kitchen. I called SERVPRO Mountain View/Los Altos. They did excellent mitigation job. Team members explained procedures very well. Their work was fast, efficient, and very effective. Anna and her team members were very friendly, easy to communicate. They always put Efforts to meet our needs. Anna was a great helper to find hardwood floor for us due to our hardwood floor was discontinued by manufacture. Anna also found excellent subcontractor for drywall repair. We were very happy and satisfied with SERVPRO's service. We definitely will use their services again.

One of our properties had a leak that led to some mold growth in a bathroom, so we reached out to SERVPRO of Mountain View, Los Altos for help to figure out where the leak is coming from and remediate the mold. The SERVPRO team provided professional and prompt service.

Our condo complex had a small fire in one of the units and we used SERVPRO of Mountain View, Los Altos to mitigate the smoke damage in two units that got affected by this fire. They helped both of the unit owners with cleaning their units and helped them with relocating and cleaning personal belongings. Great services.

My client had a water leak that affected a neighboring unit in a late evening, so we called SERVPRO of Mountain View, Los Altos for help. They responded quickly and worked into the night. Great service and quick response time. I will definitely use them again.

Anna and her team are excellent. After we discovered water leak in the kitchen. I called SERVPRO Mountain View/Los Altos. They did excellent mitigation job. Team members explained procedures very well. Their work was fast, efficient, and very effective. Anna and her team members were very friendly, easy to communicate. They always put efforts to meet our needs. Anna was a great helper to find hardwood floor for us due to our hardwood floor was discontinued by manufacture. Anna also found excellent subcontractor for drywall repair. We were very happy and satisfied with SERVPRO's service. We definitely will use their services again.

SERVPRO of Mountain View, Los Altos was very helpful and  courteous throughout job. They were very patient with us as we tried to figure out the water leak problem and provided great service.

Thru the leadership of Ronny, SERVPRO of Mountain View rendered excellent services in restoring the needs of our house like cleaning of windows, ceilings, walls, carpet & removal of burned kitchen cabinet. God bless you guys!

Eric and his team (Alex and Jay) were awesome! We had a water leak in our kitchen and needed someone to help with the mitigation. SERVPRO was recommended by our insurance and we immediately scheduled an appointment with them to get the remediation started. They were professional and on time everyday they had to come in. They also communicated every step of the way and kept us informed of the progress. Definitely recommend them!

Anna and her team are great! I called Anna after a bad contractor experience and requested for a professional team to help with our post remodel cleaning. The team that came was super professional. did a through job and were respectful of our space. When we found a few spots that needed fixing, the team came back again and addressed the issue right away. Great service for all post construction cleaning. Anna is responsive and provided a great customer service experience. I highly recommend them.

We had black mold issue and Jay and Eric were great at getting the job done quickly! So thankful for their great work . Highly recommended

I had a fire accident at my apt and I was panic, no idea what to do for the next. Besides the high-quality work SERVPRO team has provided to my family, I really appreciate the 'Support and Care' attitude the whole team shows. They advise me the details of the next steps to calm me down, helped me get out of panic situation and get back to normal life quickly. They are the trusted-advisor I count on, to deal with different parties, in addition to finishing their own scope of work, you can count on them!!!

I was totally impressed with SERVPRO, primarily because of Anna. As the lead she was tremendously professional, task oriented and punctual. Her ability to keep me informed, even when out of state for a week, was most helpful. I recommend SERVPRO and Anna to anyone with a need.

We had water damage in our crawl space that we discovered . It needed to be taken care of before the pipes could be repaired. SERVPRO sent their tech who managed to get into a very tight area under our house . He showed us before and after pictures of the area when he was done. They started extracting the water and did a really great Job and left us happy and in a big ease. so far very punctual, knowledgeable and professional.

A friend and her large-breed puppy were visiting, and the dog (who had been outside) became startled by something and ran to be with us indoors. Instead of using the dog door, the puppy ran through my untempered glass patio window. It was, in all respects, a horrible experience. Puppy went to the vet hospital (she suffered minimal injury and has fully recovered), and I stayed behind to clean up glass. I had NO idea who could help me, and I really, really needed help. I phoned my local police department to find out what kind of a service provider I needed, and was told to look for a 'board-up' service. Late on a Sunday night, on a holiday weekend, there were few options available. But (here's the good news!) Ronny Mamarian, General Manager at Mountain View SERVPRO returned my call. He arrived with a helper at 11:00PM, and worked until 1:00AM restoring the safety of my home. Ronny and Alex were professional and competent, but their kindness was the best part of a challenging evening.

We came home found big leak of water in our entire home after a long trip. I had no idea what to do and was in desperate need of help. Called SERVPRO of Mountain View ,Alex and his team were at my property in 30 minutes and worked directly with my insurance company to put my house together. I hope no one has to go through this but I now have a completely remodeled home thanks to Them. Thank you again Alex and the SERVPRO of mountain view team.

Highly recommend! I had a water leak that created mold and caused quite a bit of damage. SERVPRO of Mountain View has been a great company to work with and communicated well throughout. The Office manager did a wonderful job of staying on top of the insurance company. I don't know how she does that day in and out. Anna did a fantastic job as the project manager, their internal installers, went above and beyond to make sure everything was done right. Even after the job was finished, they called and checked how is everything going. Thank you for your Wonderful Job.

We hade a water loss at our home and hired SERVPRO of Mountain View to come out and dry out our home but more importantly Anna and her team at SERVPRO of Mountain View restorations did a fantastic job on packing out our home and took extreme care with all of our furniture and contents throughout. Once they finished and repaired, they put everything right back where it was as if nothing ever happened. I will certainly use this company and recommend for the future.

We unfortunately had water damage in our crawl space that a plumber discovered. It needed to be taken care of before the pipes could be repaired. SERVPRO sent their tech who managed to get into a very tight area under our kitchen. He showed us before and after pictures of the area when he was done. It was at the end of the day and told me he would be back the next morning to address the second area which was at the opposite end of the house. He arrived this morning and is working as I write this, so far very punctual, knowledgeable and professional.

My service today was performed by Anna. Anna was courteous, very professional and quite thorough in explaining the problem and the repair required. I very much appreciate the service provided and highly recommend Anna at SERVPRO of Mountain View! Thank you

I found this company when my house was damaged by recent water leak , these guys are amazing we had this very professional gentleman his name was Ronny if I am pronounce it correctly he took care of everything very quickly he was very professional and reliable we will use this company again just because of Ronny thanks a lot ??

I had a leak in a kitchen that flooded downstairs. Was able to get them in immediately and they did a great job of saving our hardwood floor and drying everything out with their strong equipment. They also talked directly to my insurance adjuster to help that process along. They were professional, quick, and clean. I hope I never need them again, but wouldn't hesitate to use them.

The service of this company is spectacular!! We had an emergency (it was raining in our living room... literally) from a washer that was broken on our second floor and they were so responsive, professional, clean and they did the job in a timely manner. I cannot say enough of this guys. SERVPRO of Mountain View was a life saver.

Anna and her team at SERVPRO of Mountain View were simply amazing. After we discovered a horrible slow water leak in our radiant heated oak floor, their team responded immediately and did a fantastic job remediating the damaged room!!!! It was a difficult clean up and remediation but they did a wonderful job every step of the way! We highly recommend this wonderful team!!!!



   

RECOMMENDED! SERVPRO of Mountain View is definitely the company to use for damage remediation. We had a water leak that damaged the second floor and first-floor ceiling. Within a few minutes of contacting insurance company, I received a phone call from SERVPRO and had appointment scheduled. SERVPRO stayed in constant communication with me, made sure that everything was coordinated, and completed the remediation part of repair as quickly as my schedule allowed with an excellent quality. Everything was done as described. One happy customer!

Highly professional, personalized service. Anna was easy to talk with, listened to me describe my problem (concern with water damage from leak in attic) and arrived to my house on time. She was kind, respectful of my home, very knowledgeable, and highly competent. She even spent time on the phone with me, after she left my home, to give me information on how to best proceed with repairing my drywall. I give my highest recommendation to SERVPRO of Mountain View/Los Altos.

I had an unfortunate water leak at my house and contacted SERVPRO of Mountain View/Los Altos/Los Altos Hills. Allen came out to our house and was very knowledgeable and helped us with our insurance claim.  He brought in his crew and got things cleaned up and packaged up our belongings and put them all safely in storage. Everyone was great and they worked very hard to get us back in our home as soon as possible. He also recommended some very hard working contractors that came also and helped us during the construction period. We are grateful to him and we definitely recommend him. He even took time out of his day to take us to kitchen cabinet place to help expedite the process and got us a discount as well. Thank you Allen again, we couldn't have finished in time without you.

I had a small kitchen fire and Allen from SERVPRO of Mountain View/Los Altos/Los Altos Hills came to the rescue. He explained the cleaning process before starting the work and got my house back to normal in less than a week from start to finish. I would highly recommend SERVPRO of Mountain View/Los Altos/Los Altos Hills.

I'm very satisfied with Anna's work from SERVPRO of Mountain View/Los Altos. She's very patient and responsive. She gave me a very reasonable price, which beats other companies' quotes. She and her team cleaned my place every time they finished their work. I highly recommend SERVPRO of Mountain View/Los Altos!

It was really nice interacting with Ronny and his team. They really cared about me, not only for the job i.e the leak I had in garage but also overall things I should do to keep house well protected.
Would recommend anytime. Staff was professional, wore masks and also explained everything.