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Mountain View 24 Hour Emergency Water Damage Service

7/20/2017 (Permalink)

SERVPRO of Mountain View/Los Altos is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 650-861-8800

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Mountain View/Los Altos has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Mountain View/Los Altos

SERVPRO of Mountain View/Los Altos specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Highly Trained Restoration Specialists

5/2/2017 (Permalink)

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications, rest assured our staff is equipped with the knowledge to restore your property. Our training program includes the following:

  • IICRC Training
  • Employee Certification Training
  • Initial Franchise Training
  • e-Learnings
  • Continuing Education Classes

IICRC Training and Certification

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

IICRC Certifications

  • Applied Microbial Remediation Technician (AMRT)

This four-day course covers mold and sewage remediation techniques and how to perform these procedures in the field while protecting the health and safety of workers and occupants on your property.

  • Applied Structural Drying Technician (ASD)

Technicians learn to dry water-damaged structures efficiently and effectively using monitoring devices, extraction systems, and drying equipment. This three-day course includes comprehensive classroom and hands-on training to develop technical and practical drying expertise.

  • Carpet Cleaning Technician (CCT)

This two-day course covers pre-inspection, fabric identification, cleaning chemicals and equipment, and proper cleaning techniques for residential and commercial applications.

  • Fire and Smoke Restoration Technician (FSRT)

Technicians will learn about types of smoke and fire damage, job planning, equipment, and practical cleaning procedures in fire and smoke settings. This two-day course also includes instruction on odor and deodorization concepts.

  • Odor Control Technician (OCT)

Technicians learn to address odors and deodorization techniques. This one-day course covers odor control caused by biological sources such as decomposition, urine contamination, mold, and other sources.

  • Upholstery and Fabric Cleaning Technician (UFT)

Technicians learn fiber identification and upholstery cleaning methods. This two-day course also covers identifying upholstery cleaning problems before fabrics shrink, bleed, crown, or distort.

  • Water Damage Restoration Technician (WRT)

This three-day course covers the concepts of water damage and its effects in residential and commercial settings. Technicians learn techniques and procedures to deal with water losses, sewer backflows, and contamination such as mold.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of MountainView/Los Altos offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)

Does Your Home Have A Mold Problem?

5/1/2017 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

Give us a call anytime at 650-861-8800


What to Do About Water Damage

5/1/2017 (Permalink)

What to Do About Water Damage

Water damage and flood damage are two of the most challenging conditions to overcome when they happen inside of your home or office. Major breakdowns can occur when you get water in home foundations and water in business equipment. A flood, hurricane or overflowing appliance can end up costing you thousands of dollars if you don't handle it properly. The following are some tips that can help to protect you from trouble that comes along with water in home properties and damages from flooding:

Protect Yourself With Water Damage Insurance

If you don't have insurance to protect yourself from water in home structures or water in business foundations, then you will need to secure a policy now. A flood damage or water damage policy can protect your finances during times of turmoil. The insurance company can pay for most of the repairs that are necessary because of the water in home components. It will pay for water in business structures, as well. You will need to have someone come to the home or business and perform work such as water cleanup, air movement, drying and mold mitigation. A water damage restoration company can help you to clean up the mess.

Shut off the Electricity

The first thing you will need to do when you realize that your property is experiencing aftereffects of water damage is turn off the electricity. Electricity and water don't mix. Therefore, you don't want to inspect the property until you shut off the electric and prevent it from mixing with the water and electrocuting someone. You can go in the building and assess the damages once you're sure that all electrical lines have been dismantled or disabled. The goal is to clear the way so that some professionals can come in and help you. They understand that speed is important if you are running a business. They will try to eliminate water in business equipment.

Clean up as Much as Possible

Next, you can clean up as much of the water as possible before the water damage restoration even arrives. You can use paper towels, blankets, regular towels and the like. You don't have to do a perfect job. You're only setting the stage for the company that has to come in and perform a task like mitigation, drying, air movement and water cleanup. Mitigation is a process by which the water cleanup company reduces the severity of the problem. Air movement is a process that someone may use to push the water out with air. Drying is what you want the specialists to do to your entire house.

Contact a Reliable Water Cleanup Company ASAP

Finally, you must contact a reliable water cleanup and flood damage company that can give you a fair estimate for the work that the specialists do. A reputable company will give you a fair estimate for processes like:

Water cleanup
Air movement

Water damage restoration companies are available seven days a week and 24 hours a day to provide you with a quote that you can afford. They understand that you want to get your home or office back to normal as quickly as possible. Because of that, they will do their best to aid you with water damage restoration as soon as you call.


Give us a call anytime at 650-861-8800




5/1/2017 (Permalink)

These emergency tips will assist you in taking proper action until SERVPRO of Mountain View/Los Altos arrives. Follow these DO's and DON'Ts to help reduce damage and increase the chances of successful restoration. 


  • Limit movement in the home to prevent soot particles from being embedded into carpet and avoid tracking. 
  • Keep hands clean. Soot on hands can further soil upholstery, walls, and woodwork. 
  • If electricity is off, empty freezer and refrigerator completely and prop doors open to help prevent odor. 
  • Wipe soot from metal kitchen and bathroom faucets, trim and appliances. 
  • If heat is off during winter, pour RV antifreeze in sinks, toilet bowls holding tanks, and tubs to avoid freezing pipes and fixtures. 
  • Remove soot particles from plants with a damp cloth. 
  • Change HVAC filter, but leave system off until a trained professional can check the system.
  • Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system. 


  • Don't attempt to wash any walls or painted surfaces without first contacting SERVPRO of Mountain View/Los Altos. 
  • Don't attempt to shampoo carpet, rugs, or upholstered furniture without first consulting SERVPRO of Mountain View/Los Altos. 
  • Don't attempt to clean any electrical appliances (TV sets, radios, etc.) that may have been close to fire, heat, or water without first consulting an authorized repair service. 
  • Don't consume any food or beverages that may have been stored close to fire, heat, or water. (They may be contaminated.)
  • Don't turn on ceiling fixtures if ceiling is wet. Wiring may be wet or damaged and cause electrical shock, and air movement may create secondary damage. 
  • Don't send garments to the dry cleaner. Improper cleaning may set in smoke odor. 

10 Unexpected Places Where Water Damage & Mold Creeps Into Your Home

5/1/2017 (Permalink)

If a fixture or appliance in your home uses water, chances are it will leak at some point. These are 10 places many homeowners overlook when checking for water damage or mold:

1.       Dishwasher

There are two connections under each dishwasher that have the potential for mold and mildew to get started–the water supply and the discharge connection. The water supply needs to be lubricated with the right sealant and properly tightened periodically. The discharge connection involves a rubber hose and clamp, and installing the hose before the dishwasher is installed ensures it is done properly. Hoses wear out over time. If you’re buying an older house, it doesn’t hurt to check the dishwasher connections — especially if there’s an odd smell when you open the door.

2.       Icemaker Connections

Refrigerators often get moved, either for cleaning or other projects. This can weaken or break the water line connection to the ice maker, causing leaks behind the refrigerator.

3.       Washing Machine Connections

When installing a washing machine, always install a new hose, using the rubber washers the manufacturer recommends. Also, use Teflon tape and make sure to tighten the connection with vice grips so there are no drips or leaks.

4.       Hot Water Heater

Many states have laws regarding the installation of hot water heaters, and most of them involve overflow pans that are piped to drain outside the house. The pan must be tilted at least ¼ inch to ensure the water does drain. Newer heaters with quick connect connectors should be properly lubricated and tightened so the shut-off valve doesn’t leak.

5.       Plastic P-Traps
Under every sink in your home is a “P-Trap,” almost always made of PVC pipe, which expands, and contracts. This process eventually loosens the connection and can cause leaks. Use Teflon tape to seal every P-Trap and check them periodically, tightening them by hand to ensure their connections don’t loosen and leak. Be careful, over tightening PVC can cause it to crack.

6.       Toilet Connections

The base of the toilet is where most mold grows. Toilets should be installed with a horned wax ring, and then the base of the toilet grouted in with tile grout. The grout serves as a filler between the bowl and the floor to keep the bowl from rocking – which can compromise the wax ring. Also, make sure the toilet supply line is well-connected.

7.       Shower Doors

To insure proper installation, we recommend shower doors be installed by a licensed plumber. Mold growing at the base of the tub may be from leaking or improperly installed shower doors. Shower doors need caulking on all three rails — the two side rails as well as the bottom rail.

8.       Tub

The best way to prevent a leak from a tub is to make sure it is installed properly. If installed improperly, water and moisture can drip down under the tub causing water damage and mold issues.

9.       Exterior Water Connections

If you’ve used a hose, you know how a poor connection or missing rubber washer can cause water to spray onto the house. This uncontrolled spray allows water to enter the space between the siding or into the wall leading to water damage and mold growth.

10.   Outdoor Water Sprinklers

Make sure your sprinklers are well away from the house when turned on. The siding on your house is engineered to shed falling water (rain), not sprinklers shooting water up.

If you take the proper precautions and monitor your home regularly, you should be able to avoid mold or at least catch it very early at its onset.

Information from article ’10 Unexpected Places Where Mold Creeps Into Your Home’

Mapping out your escape plan

5/1/2017 (Permalink)

Did you know that if a fire starts in your home, you'll have just two minutes to escape? That's why it's important to have working smoke alarms in your home, develop an escape plan and practice that plan. Practice your plan until everyone in the household can evacuate in less than two minutes. Test smoke alarms every month and replace the batteries as needed.

Top Tips for Fire Safety

  • Install smoke alarms on every level of your home, inside bedrooms and outside sleeping areas
  • Test smoke alarms every month. If they're not working, change the batteries.
  • Talk with all family members about a fire escape plan and practice the plan twice a year.
  • If a fire occurs in your home, GET OUT, STAY OUT and CALL FOR HELP. Never go back inside for anything or anyone.

Why Use Commercial Water Removal Services?

5/1/2017 (Permalink)

SERVPRO Promptly Removes Water from Retail Properties

If commercial water damage has devastated your property, it's an excellent idea to consult with a commercial water removal service that is local.  Regardless if the water has originated from an internal leak, overflowing nearby rivers or streams, or torrential rains, clean-up must begin immediately to protect your property, and your investment, from further damage. Water can cause damage to many types of buildings, retail spaces, and lots.

Merchandise, inventory, and even office and business supplies that might not have come in contact with water and been previously safe, now face the risk of being ruined by mold, mildew, and even simple humidity. Mold and mildew are not only health hazards to humans, but both can also damage inventory, interior structures, and even furnishings.

In addition to the risk of mold and mildew affecting non-metal items, metal structures, from staircases to bookcases, can suffer from rust when exposed to water or high levels of humidity. Metal structures that have rusted can pose their own health risks, from cuts on fingers and hands to weakened structures that create accidents when they topple over from their weakened state.

Water removal must also be complete, to ensure that water damage will be kept to a minimum. Humidity can also continue to create problems in drywall, carpets, crawlspaces, and even wooden support structures if it is above normal. Eliminating water from flooding must be carried out by experts in the field like SERVPRO.  To eliminate residual humidity, we place dehumidifiers to capture the moisture from the ambient air. Water damage must be managed with specialized equipment that not only extracts the water but then completes the drying process more quickly.

We at SERVPRO of Mountain View/Los Altos pride ourselves on employing only the finest restoration professionals who understand the different types of carpet, upholstery fabrics, and draperies, among the many other textiles used as furnishings in businesses today. Because of our training and experience, we can be invaluable to you in preserving the interior of a building. Our team members work hand-in-hand with each other to mitigate the damage suffered by the building itself and the contents inside. Not only does this preserve non-structural items, but it also eliminates the locations that mold, mildew, and other pathogens need to grow and breed.

If you've suffered water damage, you need to contact professionals who are experts in reducing the extent water damage and are highly trained at returning your commercial property to like-new conditions. We at SERVPRO of Mountain View/Los Altos are highly experienced in the clean-up processes of both large and small commercial properties. We have expert teams ready to resolve water affected goods and furnishings. We can help you regain control of your commercial property that has suffered from flood damage or other water issues with our services in commercial water removal. We then help you further by rebuilding damaged structures to pre-flood and pre-damage conditions. "Like it never even happened." If your commercial property has suffered from water damage, please do not not hesitate to call us at 650-861-8800!


Commercial Services

4/21/2017 (Permalink)


Cleaning and restoring commercial properties require a unique blend of training, experience, and equipment. SERVPRO of Mountain View? Los Altos has the resources and expertise to give you excellent results while minimizing the disruption to your clients. We can help make it “Like it never even happened.”


  • Small Office Buildings

  • Large Office/High-Rise Office Buildings

  • Apartment Buildings

  • Restaurants

  • Hotel/Motels

  • Small Retail Stores

  • Large Retail/Big-Box Stores

  • High-Rise Residential

  • Manufacturing & Industrial

  • Government/Military


Have Questions?  Call us ANYTIME at 650-861-8800

Commercial Building Restoration Services

When it comes to commercial and residential restoration services, SERVPRO is a leader in the industry. Available 24 hours a day and seven days a week, SERVPRO of Mountain View/Los Altos responds quickly to your business’s fire, water, and mold damage emergencies. No commercial project is too big, because we have access to the resources of a nationwide network of 1,650 Franchises.

Trust the experts at SERVPRO to RESTORE your Water Damaged home or business !

4/13/2017 (Permalink)

Water Damage Trust the experts at SERVPRO to RESTORE your Water Damaged home or business ! Don't let the next storm "ruin your day"

SERVPRO crews stand on alert as the inches of precipitation continue to fall all over the Bay Area, overwhelming gutters, pushing the capacity of wetlands and waterways past flood stage, and seeping into your home when the ground becomes supersaturated. As you struggle to weather the storm on your own, take heart. Our crews are ready to help limit the damage water does to your home, available 24 hours a day for consultation, onsite inspections, and immediate water damage mitigation.
The key to effective water damage resolution when heavy rains are among us, is to act fast and call SERVPRO,  your partner, our full-service disaster restoration company. We have the experience, the training, and the equipment to transform your water afflicted home from a sodden mess back to the comfortable and welcoming haven you created for your family and friends. Water damage in your residence must be managed as quickly as possible by restoration-certified work crews for the best outcome. Secondary issues such as material deterioration and mold growth can be reduced or avoided if help arrives fast. Our technicians are prepared to step up right now, relying upon the schooling we provide all staff, leading to Institute of Inspection, Cleaning and Restoration Certification (IICRC). These comprehensive, industry-leading services come to your rescue within hours of your first call, returning your dwelling to preloss condition swiftly, whenever possible.
Our services include everything needed to address water damage after natural disasters. We have the submersible pumps and water extractors to remove large amounts of standing water. After the majority of water is eliminated our project managers assess the steps needed to reduce the moisture content of your structure, including components such as walls, floors, and ceilings, as well as the contents of your home. SERVPRO’s ultimate goal is restoration, not removal and replacement, saving you time and money. Using air movers, dehumidifiers, and proper cleaning and disinfection products and methods, we move diligently toward returning your home to a sound and dry condition. We work with your insurance carrier to ensure maximum coverage for the restoration done, always keeping you, the homeowner, in the loop as each challenge is encountered and met.

Do not hesitate to call us 24 hours a day, 365 days a year, as we at SERVPRO MOUNTAIN VIEW/ LOS ALTOS are always ready to HELP!!!